Camberwell Removals Service Terms and Conditions
These service terms and conditions set out the basis on which Camberwell Removals provides domestic and commercial moving services, including loading, transportation, unloading, and related logistical support. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to create a clear and fair arrangement for both parties, covering the moving process, payment expectations, service limitations, cancellation rights, liability, and waste handling obligations. They apply to all removal services unless otherwise agreed in writing.
For the purposes of these terms, references to “we”, “us”, and “our” mean Camberwell Removals, and references to “you” or “the customer” mean the person or business booking the service. The contract begins when we confirm your booking, whether by written confirmation, electronic message, or other recorded acceptance. Any changes to the scope of work should be agreed before the service date wherever reasonably possible. If a customer requests additional tasks on the day, these may be accepted at our discretion and may incur extra charges.
We aim to provide a reliable moving service, but we cannot guarantee that every journey will be unaffected by traffic, weather, access restrictions, or factors beyond our control. While reasonable care is always taken, the customer remains responsible for ensuring that the information supplied at the booking stage is accurate and complete. This includes the volume and nature of goods, floor levels, access conditions, parking arrangements, and any item that may require special handling. Misleading or incomplete information may lead to delays, additional charges, or changes to the agreed service.
Booking Process
To make a booking, the customer must provide the details necessary for us to assess the job properly. This may include the collection and delivery addresses, moving date, item list, property access information, and any requirements for dismantling, wrapping, or storage-related handling. A booking is only confirmed once we have agreed the service scope and received any required deposit or written acceptance. Until confirmation is issued, availability is not guaranteed.
We reserve the right to decline or withdraw a quotation if the information supplied is incomplete, inaccurate, or materially changes before the move date. Quotations are generally based on the information provided at the time of enquiry and may be subject to revision if the actual job differs from the description. Any estimate based on time, labour, or vehicle use is given in good faith, but the final price may vary where the customer requests additional work, items are heavier than expected, or access is more difficult than stated.
The customer should ensure that all items are ready for collection at the agreed time. Fragile, valuable, or unusually heavy objects should be disclosed in advance, especially items such as antiques, artwork, pianos, safes, large appliances, or specialist equipment. If additional packing materials or manpower are required, these may be supplied at extra cost. We recommend that the customer removes personal data from electronics and secures confidential documents before the service begins.
On the moving day, the customer or an authorised representative should be present to confirm instructions, identify items, and approve any reasonable adjustments to the service. If nobody is available when required, we may treat the job as delayed, failed, or subject to waiting charges. We are entitled to refuse to move items that appear unsafe, illegal, severely contaminated, or likely to cause damage to property or vehicle. Our staff may also decline to handle goods where the customer’s conduct creates a risk to health, safety, or lawful operation.
Payments and Charges
All prices are stated in pounds sterling unless otherwise agreed. Payment terms will be confirmed at booking, and we may require a deposit to secure the date. Unless otherwise specified, the full balance becomes due on completion of the service. Where a job is charged hourly, the time starts when our team arrives at the collection point and ends when the agreed work is completed, including reasonable travel between locations during the job if applicable under the quoted structure. Overtime, parking charges, congestion-related fees, specialist equipment hire, and additional labour may be charged where relevant and where not already included in the quote.
We accept payment by the methods notified at booking. If a payment is declined, reversed, disputed without valid reason, or not made by the due date, we may suspend further work, retain goods where lawful, or recover outstanding sums through lawful means. The customer is responsible for all bank charges, card processing reversals, or collection costs arising from failed payment. Any late payments may be subject to reasonable interest and recovery charges where permitted by law.
Unless stated otherwise, our prices do not include third-party charges such as parking permits, tolls, ferry fees, storage charges, or disposal costs. If the customer requests services outside the original scope, the additional charge will be based on the rate reasonably applicable at the time. Where a revised quote is required, we will inform the customer before proceeding whenever this is practical. The customer remains liable for charges caused by inaccurate job descriptions or changes made after confirmation.
Cancellations, Postponements, and Non-Attendance
If you need to cancel or reschedule your removal booking, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given and whether costs have already been incurred for labour, vehicle allocation, fuel, or third-party arrangements. Where a deposit has been paid, it may be non-refundable to the extent that it covers administrative and scheduling costs, unless the law requires otherwise. We will always act reasonably and fairly when applying cancellation terms.
If the customer cancels shortly before the agreed time, or if access is prevented through no fault of ours, we may charge a cancellation fee or treat the service as completed where attendance has already commenced. This may apply if the property is not accessible, the customer cannot provide the required instructions, keys are unavailable, or items are not ready in time. If a move is postponed, any new date is subject to availability and may require a revised quotation. We are not responsible for losses caused by a customer’s failure to prepare for the appointment.
We may also postpone or cancel the service if circumstances arise that make performance unsafe, unlawful, or impracticable. Such circumstances may include severe weather, road closures, vehicle breakdown, staff illness, or access restrictions beyond our control. In these cases, we will use reasonable efforts to rearrange the service, but we are not liable for indirect losses or consequential costs resulting from the delay, except where liability cannot lawfully be excluded.
Liability and Service Limitations
We take reasonable care when handling goods, property, and access areas, but our liability is limited to losses directly caused by our negligence or breach of contract. We are not liable for pre-existing damage, wear and tear, hidden defects, or damage caused by unsuitable packing, unstable furniture, incorrect lifting instructions, or customer-requested handling against our advice. The customer should ensure that all items are properly packed, secured, and ready for transit unless packing services are included in the booking.
Where the customer asks us to move fragile or valuable items without adequate protection, this is at the customer’s own risk unless we have expressly agreed in writing to provide specialist handling. Items of exceptional value should be declared in advance so that suitable arrangements may be discussed. We do not accept responsibility for loss of data stored on computers, phones, hard drives, or similar devices unless the loss is caused by our proven negligence and is not otherwise excluded by law. The customer is responsible for obtaining suitable insurance for high-value possessions.
Damage, Claims, and Insurance
If the customer believes that damage or loss has occurred during the service, they must notify us as soon as reasonably possible and provide supporting details. A claim should include a description of the item, the nature of the alleged damage, and any available photographs or evidence. We may request an opportunity to inspect the item before repair, disposal, or replacement. Failure to allow inspection may affect the assessment of the claim.
Any claim for damage must be made within a reasonable time and, in any event, as soon as the customer becomes aware of the issue. Claims notified long after the service may be difficult to assess fairly because the item may have been used, altered, or exposed to other causes of damage. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
Our insurance arrangements, where applicable, are intended to cover risks reasonably associated with a professional removals company operating in the ordinary course of business. However, insurance does not replace the customer’s responsibility to declare special risks, pack items properly, and protect personal belongings. If an item is not suitable for transport or is packed in a manner that makes damage likely, we may refuse to move it or may proceed only at the customer’s request and risk.
If you require temporary storage, redelivery, or split delivery, separate terms may apply in addition to these conditions. We are not responsible for items left unattended in unsuitable locations or delivered to a third party at the customer’s instruction unless the transfer has been confirmed. Any goods retained by us lawfully due to unpaid charges will be handled with reasonable care, but we may not be able to release them until outstanding sums have been paid in full.
Waste Regulations and Disposal
Where our service includes disposal, clearance, or transport of unwanted items, the customer must ensure that only lawful waste is presented for removal. We do not accept responsibility for waste that is incorrectly described, illegally dumped, contaminated with hazardous substances, or mixed with materials that require special licensing or treatment. The customer must disclose any items that may be classed as electrical waste, batteries, paint, oils, chemicals, asbestos-related materials, medical waste, or other controlled substances.
We operate in accordance with applicable UK waste regulations and will only transport, transfer, or dispose of waste where lawful to do so. Where required, waste may be transferred only to authorised facilities or persons. The customer agrees not to request disposal of any item that they know, or ought reasonably to know, is subject to special handling rules unless this has been expressly agreed in advance. If prohibited items are discovered during a clearance, we may refuse to remove them, separate them for return, or charge additional costs for lawful handling where possible.
The customer confirms that any waste placed for collection is owned by them or that they are authorised to arrange its removal. The customer must not present items that have been fly-tipped, stolen, or otherwise obtained unlawfully. If our team reasonably suspects that the waste is illegal, unsafe, or non-compliant with disposal requirements, we may stop the service immediately. We may also record relevant details for compliance purposes and, where required by law, report concerns to the appropriate authority. The customer is responsible for ensuring that any clearance or disposal arrangement does not breach environmental or local authority rules.
Customer Responsibilities
The customer must provide safe access to the property, accurate directions, and any necessary parking or loading permissions where these are within their control. Doors, lifts, stairways, and paths should be suitable for movement of items, and pets or children should be kept clear of working areas where possible. The customer must ensure that items are disconnected, emptied, and made safe before the move unless our service includes preparation. Any item that is not ready may be left behind or moved only at additional cost.
It is the customer’s responsibility to confirm that all items to be moved belong to them or that they have lawful authority to arrange the move. We are not liable for disputes concerning ownership, family disagreements, business ownership, or the removal of items the customer was not entitled to move. If our staff are asked to move something that appears incorrect or disputed, we may pause the service until the matter is clarified.
We may use subcontractors, partners, or additional operatives to provide part or all of the service, but we remain responsible for the proper performance of our obligations subject to these terms. Any subcontracted party will be expected to follow suitable standards of care, safety, and compliance. However, the customer must not assume that an unagreed task is included simply because it is commonly associated with a moving job; all extras must be confirmed in advance where possible.
General Terms and Governing Law
These terms represent the entire agreement between the customer and Camberwell Removals for the specific service booked, unless amended in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. Our failure to enforce any provision at a particular time does not mean we waive our right to enforce it later. No person other than the parties to the contract has any right to enforce these terms unless required by law.
We may update these terms from time to time to reflect legal, operational, or business changes. The version in force at the time of booking will apply to that service unless a newer version has been agreed in writing. Any dispute or claim arising from these terms shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory legal rights of the customer that cannot be excluded by agreement.
By proceeding with a booking, the customer acknowledges that they have authority to enter into this agreement and agree to be bound by the responsibilities, limitations, and payment obligations set out above. These Camberwell removals terms are intended to support a transparent, professional service relationship and to allocate risk fairly between the parties. If any matter is not covered expressly, it will be handled in a reasonable manner consistent with UK law and standard industry practice.